Wednesday, September 10, 2014

"You're on Your Own!" Sincerely, Chrysler.

Several days ago I wrote an article about how an Internet search helped me find a way to repair the multi-function switch (MFS) on my 2006 Dodge Ram 1500. The MFS controls the turn signals, the high beams, and the windshield washer and wipers. By following the article, I was able to remove it, take it apart, clean it, and reinstall it back in the truck. Unfortunately, the "repair" only worked OK a couple of times, and so I was back to square one.


My next step was to buy a brand new MFS from the local NAPA store. Having already removed the original equipment switch I now knew how to remove and replace the part in a matter of minutes. But again, the new switch worked OK only for a short while and the problem returned.

The issue with the Dodge MFS is that the wipers work erratically. Sometimes they run non-stop; sometimes they stop mid-way on the windshield. So this is not only an inconvenience but also a safety issue.

When I returned the replacement unit I had bought from NAPA, the store manager suggested I look into replacing the wiper module. I was thinking that maybe the wiper motor itself would need to be replaced, but his suggestion made sense, and I decided to do some further research online, as well as for instructions on how to replace a wiper module assembly.

Instead of finding what I was looking for, I did find a notice for a recall at RepairPal.com. The recall (number 09E009000)—according to the site—was specifically for Dodge Ram 1500 trucks manufactured between 2002 and 2009.

I printed out the page with the info and drove over to Hurley Chrysler Dodge Jeep Ram in DeLand to discuss the recall with a service rep. I have used their services in the past for regular maintenance, as well as for a couple other recalls, and they've taken care of me in an expeditious and professional manner, so I had no doubt this time would be no different.

Well, I was wrong!

For a company that—according to its owner—endeavors "To consistently delight our customers by exceeding their expectations in every area of service," I was surprised to hear the reply of the Service Representative, after he located my truck's information:

You're on your own!

I guess the look in my face prompted him to add: "According to Chrysler."

He proceeded to tell me that the recall did not apply to my vehicle, and he handed me back my piece of paper. I quietly turned around and told him thank you, to which he replied, "Sorry." And I walked out of there.

I am surprised and disappointed that an authorized Chrysler dealer will not see the seriousness of a faulty wiper module, or whatever the issue may be to, at least, try to determine the cause of the problem and suggest a repair. Again, to me, this is a safety issue.

Anyway, I will take the truck to another shop to see if they can figure out how to fix it, or I may just trade the vehicle. After 125,000 miles, maybe the time has come to drive something else.

But if I decide to go that route, I doubt it will be a Chrysler product.


P.S. I called Hurley Chrysler's General Manager a few times and left messages asking for a call back. I thought that, maybe, they'd be interested in hearing about my experience, but after at least five calls—the last one with the receptionist who knew I had called and left messages—there were no returned calls from the dealership.