Wednesday, September 10, 2014

"You're on Your Own!" Sincerely, Chrysler.

Several days ago I wrote an article about how an Internet search helped me find a way to repair the multi-function switch (MFS) on my 2006 Dodge Ram 1500. The MFS controls the turn signals, the high beams, and the windshield washer and wipers. By following the article, I was able to remove it, take it apart, clean it, and reinstall it back in the truck. Unfortunately, the "repair" only worked OK a couple of times, and so I was back to square one.

My next step was to buy a brand new MFS from the local NAPA store. Having already removed the original equipment switch I now knew how to remove and replace the part in a matter of minutes. But again, the new switch worked OK only for a short while and the problem returned.

The issue with the Dodge MFS is that the wipers work erratically. Sometimes they run non-stop; sometimes they stop mid-way on the windshield. So this is not only an inconvenience but also a safety issue.

When I returned the replacement unit I had bought from NAPA, the store manager suggested I look into replacing the wiper module. I was thinking that maybe the wiper motor itself would need to be replaced, but his suggestion made sense, and I decided to do some further research online, as well as for instructions on how to replace a wiper module assembly.

Instead of finding what I was looking for, I did find a notice for a recall at The recall (number 09E009000)—according to the site—was specifically for Dodge Ram 1500 trucks manufactured between 2002 and 2009.

I printed out the page with the info and drove over to Hurley Chrysler Dodge Jeep Ram in DeLand to discuss the recall with a service rep. I have used their services in the past for regular maintenance, as well as for a couple other recalls, and they've taken care of me in an expeditious and professional manner, so I had no doubt this time would be no different.

Well, I was wrong!

For a company that—according to its owner—endeavors "To consistently delight our customers by exceeding their expectations in every area of service," I was surprised to hear the reply of the Service Representative, after he located my truck's information:

You're on your own!

I guess the look in my face prompted him to add: "According to Chrysler."

He proceeded to tell me that the recall did not apply to my vehicle, and he handed me back my piece of paper. I quietly turned around and told him thank you, to which he replied, "Sorry." And I walked out of there.

I am surprised and disappointed that an authorized Chrysler dealer will not see the seriousness of a faulty wiper module, or whatever the issue may be to, at least, try to determine the cause of the problem and suggest a repair. Again, to me, this is a safety issue.

Anyway, I will take the truck to another shop to see if they can figure out how to fix it, or I may just trade the vehicle. After 125,000 miles, maybe the time has come to drive something else.

But if I decide to go that route, I doubt it will be a Chrysler product.

P.S. I called Hurley Chrysler's General Manager a few times and left messages asking for a call back. I thought that, maybe, they'd be interested in hearing about my experience, but after at least five calls—the last one with the receptionist who knew I had called and left messages—there were no returned calls from the dealership.

Monday, September 8, 2014

Cars I Love: Ford Falcon Sprint Restomod

My first car was a 1964 Ford Falcon Station Wagon, and as utilitarian as that thing was, it ignited (somehow) my love for automobiles. I say "somehow" since there's only so much you can ask out of a 6-cylinder motor coupled to a three-on-the-tree tranny automobile.

It is my guess that the early-1960s restomod Falcon Sprint shown here is not lacking in that department, or anywhere else, for that matter. I've always loved the roof line on these cars and this small coupe has been tastefully brought into the 21st century.

I found this photo on Pinterest.

Cars I Love are photos of automobiles I find and collect during my journeys around the Interwebs. Whenever possible, I try to credit the source. —Luis