Monday, October 26, 2015

Starting a BBQ Grill Cleaning Business
Part Ten

ADDITIONAL SERVICES

As any business person knows, it is easier (and cheaper) to upsell an existing customer than it is to find a new one. And with that in mind, you may want to consider offering a few related services to your clients. This allows you to make a bigger sale at the time of service without the need of an additional trip, which saves everyone time and money.

VENT HOODS

A few customers may want—in addition to their BBQ grill— their vent hood cleaned. Those can be a bear to clean, which is the main reason why I charge a premium for that service.

First of all, you'll have to contort your body in funny and unnatural ways in order to reach those areas; and secondly, most ventilation hoods have grease traps (or baffles) that are never cleaned, which means you'll have to spend a lot of time getting them free of gunk.

The baffles or filters are intended to keep grease from entering the ventilation ducts, and they trap quite a bit of grease. They can be cleaned in the dishwasher (by themselves), but very few people know or do this, so they end up clogged with grease, which is a fire hazard.


If you decide to tackle a vent hood, be prepared to spend at least an additional hour cleaning it. And if the baffles are made out of thin aluminum, DO NOT throw them in the hot tank, as any strong solution may etch and, possibly, discolor them.

If the outdoor kitchen area has a sink with hot running water, ask the homeowner if it's okay for you to use the sink to wash them. The degreaser will help loosen most of the grease, and you can also use any dishwashing detergent to get them as clean as possible.

Just be patient and soak them for as long as possible, as this will make your life easier. Then use a sponge or shop rag as you rinse them, in order to remove stubborn grease.

You will also need a step ladder in order to reach the vent hood. I usually borrow one from the homeowner, if they have one, or use the large bucket supplied with the equipment so I can reach the vent adequately. I just turn it upside-down and it allows me to reach most vents comfortable.

Not the safest way to do this, but it has worked well so far, although I am thinking about buying a small 2-foot step ladder and keeping it in the trailer.


STAINLESS STEEL CLEANER/POLISH

The spray stainless steel cleaner by Ovenu and available to The BBQ Cleaner techs, is a fantastic product. The moment I used some of it to polish our s.s. fridge, stove and dishwasher, I lost a bottle to my girlfriend who was amazed at how beautiful the appliances looked.

The product is formulated not only to clean—and it does an excellent job at that—but also to return a factory sheen that I had no idea was possible. I've used plenty of other products over the years that come labeled as polishes for stainless steel appliances, but they always leave streaks which look horrible.

On the other hand, the cleaner/polish by Ovenu leaves no traces and evens out the whole area being treated. Plus, its anti-splatter properties make clean up, easy.


Retailing at $39 for a 16.9 oz. bottle, the Stainless Steel Cleaner & Polish is not cheap. However, to the average homeowner, a bottle of the product will last at least a year, if not two, since a little bit goes a very long way. Besides, when your customers see how beautiful the grill and vent hood look when polished, they'll want to know where they can buy the cleaner/polish solution, and you can make another sale.

Keep in mind, however, that items such as the stainless steel cleaner may be subject to sales tax, so check with your local and state taxing authorities to make sure you are reporting those sales appropriately.

Alternatively, you may also want to offer stainless steel appliance polishing services to your customers. This would also allow you to bring the total of the sales ticket up, without adding too much time to the job.